Job Description:  Volunteer Coordinator
Reports To:  Executive Director
Reviewed By:  Volunteer Coordinator
Approved By:  Executive Director
Date Approved:  January 18, 2018
Next Review Date:  January 18, 2019
Manual Location:  Human Resources


Applications for Volunteer Coordinator should be emailed to employment@tcmhomes.com.


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The Volunteer Coordinator will develop, provide and coordinate Visiting Hospice Volunteer Program services in Stratford and South Perth County and residential hospice volunteer services in the Stratford Perth Rotary Hospice (SPRH). The Volunteer Coordinator will mobilize and manage volunteers to enhance the vision and mission of Hospice Care Avon Maitland (HCAM) by developing community partnerships to gain synergies and collaboration opportunities, to introduce and ensure effective volunteer management practices and standards, within scope and according to standards of practices as outlined in the Canadian Code for Volunteer Involvement (CCVI) and Hospice Palliative Care Ontario (HPCO).


The Volunteer Coordinator is a permanent, full-time position and will be responsible to mobilize and manage approximately 200 volunteers in the Stratford Perth Rotary Hospice located in Stratford ON as well as the Visiting Hospice Volunteer Program in the Stratford and South Perth County areas. The successful candidate must be able to travel to locations, and work flexible hours, including evenings and weekends as required.



  • Post-secondary degree/diploma and/or certificate in Volunteer Resources Administration, Human Resources or a Regulated Healthcare Profession.
  • Nationally Certified Administrator of Volunteer Resources (CAVR) considered an asset.
  • Experience & Background
  • Minimum of three years of direct experience in Volunteer Administration, Human Services Administration considered an asset.
  • Experience of working or volunteering in a not-for-profit community environment is preferred.
  • Knowledge of current evidence-based methods and practices of volunteer management.
  • Experience in community based service delivery and demonstrated commitment to volunteerism.
  • Current Ontario Drivers’ Licence (required).


  • Competencies & Requirements:
  • Superior leadership, organization, research, evaluation, time management/organizational, communication and interpersonal skills.
  • Detail orientated.
  • Team player – able to support all the activities common in a small non-profit environment and able to work cohesively with the volunteer and staff teams.
  • Proficiency in the use of the computer hardware and software, particularly in Microsoft Word, Excel, Outlook and PowerPoint.
  • Desire and ability to update knowledge and skills through various means including courses, workshops and conferences.
  • Multi-tasking skills related to the delivery of efficient human resource management including the ability to build relationships, negotiate, assess and mediate.
  • Excellent verbal and written communication skills including presentation and group facilitation skills.
  • Exhibit an ability to be open and non-judgmental.
  • Ability to network effectively and market HCAM, Stratford Perth Rotary Hospice, the role of the volunteer, and model the values and philosophy of the organization.
  • Knowledge of the goals and structure of the organization, as well as the policies, procedures and programs.
  • Ability to work in a multi-discipline environment, with volunteers, clients/residents, families and the community.
  • Able to work independently.


Organizational Core Competencies:

  • Understanding of hospice care.
  • Patient, family and caregiver focus and accountability.
  • Compassionate, committed, sensitive, empathetic, excellent listener.
  • Commitment to teamwork, collaboration and excellence.
  • Belief and understanding of a distributive leadership philosophy.
  • Ethical behaviours, integrity, respectful of dignity and confidentiality.
  • Adaptability to change and improvements.
  • Trusting and trustworthy.
  • Respectful – including of diversity and cultures.


Program Development

  • Lead on-going development of a plan for providing hospice palliative care volunteer services and provide support for/with individuals with hospice palliative care needs and their family within the community and residential hospice.
  • Develop the budget to support the plan(s).
  • Develop and maintain relevant policies and procedures, consistently engaging quality improvement activities.
  • Track results through standardized record keeping practices.
  • Maintain volunteer files including documentation of screening practices.
  • Provide on-going identification of unmet hospice palliative care community and residential hospice needs, which will include collaborating with other agencies to advocate for these services.
  • Be involved with the ongoing evaluation of hospice palliative care services, and conduct program evaluations with a view to improving the volunteer program(s) and training.
  • Volunteer task(s) design.
  • Work effectively within the Stratford Perth Rotary Hospice and communities supported by the Visiting Hospice Program to provide team based care to clients, patients and their family members.
  • Receive, assess and process referrals for visiting hospice volunteer services in the community.
  • Consult with staff and volunteers in the organization on an ongoing basis to determine organizational and volunteer needs, developing volunteer roles and assignments to meet these assessed needs.
  • Identify knowledge, skills, abilities and motivations required to fulfill the volunteer role.
  • Assess potential risks for positions and address with appropriate level of screening protocol and by identifying training needs.
  • In collaboration with Executive Director and Residential Care Manager, develop and implement a volunteer recognition program within HCAM and when possible, participate in ones offered in the hospice community; locally, provincially or nationally.


Volunteer Recruitment and Management

  • Recruit volunteers for specific roles and assignments through internal and external strategies, using screening standards in compliance with HPCO, Imagine Canada and CCVI.
  • Promote awareness of the organization’s services and programs.
  • Ensure that volunteers have adequate supervision and training to fulfill their assignments/roles.
  • Monitor volunteer performance through probationary period, providing feedback regularly and as needed.
  • Monitor volunteer, staff and client satisfaction and resolve any volunteer concerns.
  • Ensure volunteers work in a safe, healthy and supportive environment in accordance with all appropriate legislation and regulations.


Volunteer Development

  • Design and coordinate regular HPCO compliant training along with HCAM specific training, in compliance with applicable legislation.
  • Work with existing services, organizations, agencies and individuals to provide quality volunteer training programs and to ensure efficient and effective sharing of expertise and resources.
  • Facilitate appropriate in-house and external education sessions.
  • Actively participate in staff, team and committee meetings as appropriate.
  • Provide leadership and mentorship to students on a placement and participate in the education of other health professional students.
  • Participate in the development, planning and evaluation of care and quality improvement activities while maintaining a resident/family or client/family focus.


  • Professional Development

Maintain and develop professional competence through ongoing professional development.
Participate in self-directed learning to ensure that personal practice remains relevant, to promote professional/interpersonal development – may include attending professional conferences, e-learning, educational activities, research studied, journal reviews and participation on interdisciplinary committees.
Maintain ongoing linkages with regional hospice organizations to share resources and information.



  • Communicate effectively with all HCAM and SPRH team members to create a cohesive team and the deliverance of seamless hospice palliative care volunteer services to the community at large.
  • Communicate effectively with all volunteers, clients, families, peers, other health care professionals and community partners.
  • Make referrals to others where appropriate, according to the needs of individuals applying for hospice palliative care support.
  • Develop formal linkages and relationships with various organizations, agencies, groups and individuals involved with hospice palliative care.
  • Communicate the existence and philosophy of hospice palliative care to groups providing potential volunteers, individuals and their family, other caregivers and individuals, other organizations, groups and individuals interested in hospice palliative care in the community.


Serves as a positive role model for staff, volunteers, family members, visitors, health care professionals and the community.



  • Internal: Residents, families, Executive Director, Management Team, all departments and services of the hospice i.e. Volunteer services, Administration…
  • External: physicians, hospice palliative care team, community agencies and committee work as required

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of Hospice Care Avon Maitland.

Thank You Leadership Donors!


City of Stratford


Rotary Club of Stratford